Alternative Dispute Resolution
We hereby inform you that, as a consumer, you have the option of contacting a local ADR body to resolve a dispute that you have not managed to settle directly with CARTE DESCHISA SRL.
What is ADR?
ADR is a procedure for the out-of-court resolution of national and cross-border disputes concerning contractual obligations arising from sales or service contracts between a trader established in the European Union and a consumer, through the intervention of an ADR body that proposes or imposes a solution or brings the parties together in order to facilitate an amicable solution.
ADR bodies are out-of-court entities. An ADR body is a neutral party (for example, a conciliator, mediator, arbitrator, ombudsman or appeals board) that CARTE DESCHISA SRL will use to resolve disputes, if the consumer decides to use the ADR mechanism. The ADR process involves low costs and a simple, fast procedure, being therefore beneficial both for consumers and for traders, who can avoid court costs and lengthy proceedings.
How do I file a complaint through the ADR process?
If you wish to file a complaint, contact the national ADR body below. This ADR body will be able to answer any questions you have about the process.
National Authority for Consumer Protection (ANPC)
Bulevardul Aviatorilor no. 72, sector 1, Bucharest, 011865, Romania
https://www.anpc.gov.ro/
* This ADR body is listed in the national register of ADR bodies that meet the mandatory quality requirements set out in the ADR Directive (Directive 2013/11/EU on alternative dispute resolution for consumer disputes) https://ec.europa.eu/consumers/odr/